FAQ

 
 
 
What should I do if my car breaks down outside of office hours?
We have 24 HOUR roadside assistance and an emergency phone number in the event of this happening. We are always contactable.
 
Can I take my hire car out of Spain.
The answer to this is NO. Our cars are not allowed to leave Spain ( this includes Gibraltar).
 
Can I hire a Satellite Navigation System?
As Satellite Navigation Systems work differently in Spain than the rest of Europe we have decided not to rent them out. In our experience they hinder our clients rather than help! A map is the way to go.
 
Can I hire a car with a roof rack?
Yes. They can be rented out for 15€ per week. (For most vehicles. Please check).
 
We have too much luggage and have no room for our push chair. Can we rent one?
Yes. Pushchairs can be rented out for 10€ per week.
 
Can I hire child seats and booster seats for my child?
Yes. We provide these FREE of charge. Please inform us of the child’s age and weight so we can prepare the correct seat.
 
My flight is delayed, what do I do?
Please call us as soon as you find out your flight is delayed. We do track flights online so we know if you are delayed or not. But request that you do call us so we can plan where to leave the car for you if you land after we close.
 
Is it possible to hire a car late at night? After midnight?
Yes. By prior arrangement only.
 
Is it possible to have more than one driver on the rental contract.
Yes. The first and second drivers are free. Every additional driver after the first two costs 20€ per person.
 
What documents do I need to hire a car in Spain?
A valid driver’s licence and passport, and a valid credit card.
 
How do we find you upon arrival?
Please call us once you have retrieved your luggage ( 0034 - 952 232 222 ), you will then be instructed where to go. You will be met at the airport with your car so you can drive directly away.
 
How do I pay for my hire car.
We request payment 14 days in advance the SPARBANK Reg 8500 Account.
 
How do I book my hire car?
The easiest way is to fill out the form on the website and make a booking. Scandinavian staff will answer your request.
 
Will I have to go far from the airport?
No. Your car will be at the airport waiting for you when you arrive. It should take no longer than 10 minutes from the time it takes you to get your suitcase to be driving away!